As well as having its own supply chain, your company is part of other businesses’ supply chains. By considering where you feature in these, and where your competitors fit in, Success Train can help you improve your customer service, boost loyalty to your products or services, and make yourself invaluable to both customers and suppliers.

Supply chains have another dimension, too. They bring risk to your organisation. That’s why it’s important to think about the following the questions ... 

• How dependent are we on other businesses?
  
• Are we an important enough part of our suppliers’ customers bases to get their constant attention and best services?
  
• How resilient are our suppliers, and does this resilience (or lack of it) pose a threat to us?
  
• If our suppliers or customers were to fail, do we know where to source alternative products or services, or how to access new markets? And are these other companies vulnerable to the same weaknesses?